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Codi AI
Service Assistance

Deliver exceptional, personalized, and cost-effective CX around the clock across all your channels with our AI customer service assistants.
  • Human-like interactions across the Web, WhatsApp, SMS, and Phone.
  • Redefine support for agents and customers with 24/7 availability.
  • Exploit untapped opportunities with 0% missed calls and no wait time.
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Cut operational costs

by 60% by freeing up front-end staff.

Boost customer loyalty

over 50% leave after one bad experience.

Improve overall profitability

72% customers stay loyal with faster service.

AI Customer Service Assistant Built with Security in Mind

At Codifica, we prioritize the security and privacy of all customer interactions. Ensure safe connectivity while maintaining stringent controls over data processing for every conversation handled by our AI-powered voice assistants and chat assistants.

Secure Connectivity

Our AI virtual assistant ensures secure connections to retrieve and process customer data.

Data Privacy

We handle your customer data with strict privacy and never use it to train general AI models.

Robust Encryption

With strong encryption (Azure OpenAI, AWS Bedrock), our AI assistant safeguards your customer data during processing and storage.

Access Control

Integrate your identity provider to manage access for SAML-based login and role management.

Data Retention

Flexibility to manage Codi AI service assistant data storage duration to align with your policies and compliance.

Dedicated Infrastructure

Our AI customer service assistant operates on secure infrastructure ensuring privacy and security for all customer interactions.
Microsoft

Microsoft

“Thanks to Codi AI Training Assistant, we’ve achieved remarkable efficiency in scaling our global training programs. Its ability to personalize learning paths has accelerated employee onboarding and upskilling across our diverse teams.”

Without Codi AI

Limited Support

Manual Effort

Inefficient Workflows

Slow Skill Development

Delayed Understanding

Re-imagine CX The Power of Codi AI

Experience the ultimate customer satisfaction with Codi AI-powered voice assistants and chat assistants:

Uninterrupted Support

24/7 instant assistance leads to happier customers and increased loyalty.

Team Productivity

Streamline operations and empower agents with AI tools for maximum output.

Performance Insights

Get real-time data and analytics to optimize performance for better results.

Task Automation

Automate routine tasks and inquiries, freeing up your team for more complex and valuable work.

Employee Growth

 Offer personalized, adaptive learning for faster, more effective training.

Multilingual Support

Cater to a diverse customer base by offering support in 40+ languages.

Frequently Asked Questions

What is Codi AI service assistant?

It is an AI virtual assistant that enhances customer service across multiple channels (web, phone, SMS, WhatsApp), reducing costs, increasing profitability and enhancing customer satisfaction.

How does the Codi AI customer service assistant work?

Our AI agents understand customer intent in real time across channels. It resolves common issues and escalates to a human agent for complex problems with full conversation context for fast resolution. The AI customer service assistants continuously learn and adapt, redefining customer experience.

How do Codi AI-powered voice assistants and chat assistants enhance profitability?

Our AI customer service assistants boost profitability by cutting operational costs. It automates routine tasks and inquiries 24/7, freeing up human agents for complex issues. This significantly reduces labor expenses and increases customer satisfaction. Instant support leads to higher retention and loyalty, preventing churn and driving recurring business. Simply put, it enables scalable growth without proportional increases in staff.

How is the Codi AI customer service assistant priced?

You can schedule a call with our representative to get a quote, as we offer a highly tailored solution. The customization and pricing depend upon several factors, including your industry, business size and type, and number of queries you receive daily from your customers.

Is there a free trial available for the Codi AI service assistant?

No, we don’t offer a free trial for our AI customer service assistant. However, you can request a free demo to learn about how it can help your business.

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